Shipping & returns.
Shipping options, order totals, and return eligibility are presented clearly so customers can review the details before purchase.
Shipping
Available shipping services, costs, taxes, and estimated transit times are calculated at Shopify checkout using the customer's address.
Pre-order fulfilment
Pre-order production time is separate from carrier transit time. The product page and order confirmation will display the estimated production window.
Returns and exchanges
Return and exchange eligibility may vary by item, launch type, and order status. Any final return window, garment-condition requirement, or return-shipping responsibility should be reviewed before checkout.
Contact
For order questions, contact cassandra@chosen-apparel.com with the order number and the email address used at checkout.